Terms & Conditions

Welcome to Falcon Flowers. By accessing and using our website, you agree to the following Terms & Conditions. Please read them carefully before placing an order or using our services.

1. General Information

Falcon Flowers is an online flower and gift delivery service. Throughout this site, the terms “we”, “us”, and “our” refer to Falcon Flowers. By visiting our website or purchasing something from us, you engage in our “Service” and agree to be bound by these Terms & Conditions.

We reserve the right to update, change, or replace any part of these Terms at any time. It is your responsibility to check this page periodically for updates.

2. Use of Website

You agree to use our website only for lawful purposes and in a way that does not infringe upon the rights of others or restrict or inhibit anyone else’s use and enjoyment of the site.

You must not:

3. Products and Availability

All flowers and gifts are subject to availability.
We reserve the right to substitute items of equal or greater value when certain flowers or products are unavailable, ensuring the style and quality are maintained.

Images shown on the website are for illustrative purposes only. Actual arrangements may vary slightly depending on seasonal availability and local florist variations.

4. Pricing and Payment

All prices listed on our website are in Bangladeshi Taka (BDT) and include applicable taxes.
We reserve the right to change product prices at any time without prior notice.

Payments can be made securely through our accepted methods (such as card, mobile banking, or cash on delivery where available).
Orders are only confirmed after successful payment authorization.

5. Order Confirmation

Once you place an order, you will receive an email or SMS confirmation with your order details.
Please review this confirmation carefully. If you notice any errors, contact us immediately at our official support channel.

Falcon Flowers reserves the right to cancel any order in case of:

6. Delivery Policy

We aim to deliver your flowers and gifts on the selected date and within the specified time slot whenever possible.
However, delivery times may vary due to factors beyond our control such as traffic, weather, or recipient unavailability.

If the recipient is unavailable at the time of delivery, our team may leave the order with a neighbor, security guard, or at the doorstep (if safe and appropriate).

7. Refunds, Returns & Cancellations

Because flowers and gifts are perishable items, refunds and returns are generally not possible once the order has been delivered.

However, if:

please contact us within 24 hours of delivery. We will review your complaint and offer an appropriate solution such as replacement or partial refund.

Orders canceled 24 hours before the scheduled delivery may be eligible for a full refund.
Cancellations made later may incur charges or be non-refundable.

8. Personal Information

Your privacy is important to us. All personal information you provide is handled according to our Privacy Policy.
We never sell, share, or disclose your information to third parties except as necessary to process and deliver your orders.

9. Intellectual Property

All content, including text, images, graphics, and logos on Falcon Flowers’ website, are the property of Falcon Flowers and are protected by copyright laws.
You may not reproduce, distribute, or use our content without written permission.

10. Limitation of Liability

Falcon Flowers shall not be held responsible for:

Our total liability in connection with any order shall not exceed the value of that order.

11. Contact Information

If you have any questions or concerns regarding these Terms & Conditions, please contact us:

Falcon Flowers
Email: support@falconflowers.com
Phone: +8801XXXXXXXXX
Address: Dhaka, Bangladesh